Things don't always go according to plan, and when they don't, we're here. We stand behind the products we offer, but if something doesn't work out we are ready to make things right! We want to make sure you have the best experience possible.
If your order did not work out, we are happy to assist with an exchange or return. Please note exclusions apply and we can only offer exchanges and returns for orders made within the United States.
Exchanges and returns are eligible within 15 days from delivery--request must be made within this window. It is important to note that we will honor the date you made contact, not the day we receive the request. With this said, no need to panic if you don’t hear from us within the time frame aforementioned.
The following items are NOT eligible for exchange or return:
- Custom items (i.e. bridal designs)
- Made-to-order items (i.e. 14k gold jewelry)
- Clearance or archive sale items
- Items marked as "Final Sale"
- International sales
In order to be eligible for an exchange or return the following conditions must be met:
- The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
- Please inspect your order within 3 days of delivery and notify us immediately if the item is damaged, or defective, or if there is an error in your order.
How to start a return/exchange:
To start the process, please fill out this exchange/return form and allow 3 business days for a response. If your request is accepted, you will receive a shipping label via email. All items must be dropped off at your nearest USPS office within 7 business days of receiving a return label. A restock and processing fee of $10 will be invoiced.
IMPORTANT - Please read.
- Exchanges are subject to stock availability.
- Shipping and handling fees will not be refunded.
- No exchanges or returns will be accepted after 15 days of delivery. Requests will be honored based on the date of inquiry. If you are unable to meet this suspense, please reach out to us at service@cadenacollective.com.
- Damages and manufacturing defects must be reported within 3 days of delivery.
- The returned item must be in new condition. If it is soiled or damaged, it will NOT be approved.
- Store credit or refunds will be processed once the item has been returned.
- The refund will be processed according to your bank institution and takes about 3-5 business days to appear back in your account.
- Custom-made, special edition, clearance, personalized, or any item that is marked non-returnable or final sale are NOT eligible.
