Exchange & Return Policy

We understand that things don't always go according to plan, and when they don't, we're here to help. We stand behind the products we offer, and if something doesn’t work out, we’re committed to making it right! Our goal is to ensure you have the best experience possible.

If your order didn’t meet your expectations, we’re happy to assist with an exchange or return within. Products are eligible for exchange, store credit, or refund for up to 15 days following the delivery date.

Please note: A $11 handling fee will be applied to eligible returns and exchanges.

Eligibility Criteria

To qualify for an exchange or return, the following conditions must be met:

  1. The item must be in its original condition: unworn, unused, with tags attached, and in the original packaging.
  2. Please inspect your order upon delivery and notify us within 3 days if the item is damaged, defective, or if there is an error with your order.

The following items are NOT eligible for exchange or return:

  • Custom items (e.g. bridal designs)
  • Made-to-order items (e.g. Maria Consuelo Designs 14k gold jewelry)
  • Clearance or archive sale items
  • Items marked as "Final Sale"
  • International orders
Start a Return or Exchange

To start the process, please visit our Returns Portal. Once your request is approved, you will receive a confirmation e-mail. All items must be dropped off at your nearest USPS office within 15 days of receiving a return label.

Order Cancellations

Please note, we are unable to accept order cancellations beyond 24 hours from the time of purchase.

Terms & Conditions
  • Exchanges are subject to stock availability.
  • Shipping and handling fees will not be refunded.
  • No exchanges or returns will be accepted after 15 days of delivery. Requests will be honored based on the date of inquiry. If you are unable to meet this suspense, please reach out to us at service@cadenacollective.com.
  • Damages and manufacturing defects must be reported within 3 days of delivery. 
  • The returned item must be in new condition. If it is soiled or damaged, it will NOT be approved.
  • Store credit or refunds will be processed once the item has been returned.
  • The refund will be processed according to your bank institution and takes about 3-5 business days to appear back in your account.
  • Custom-made, special edition, clearance, personalized, or any item that is marked non-returnable or final sale are NOT eligible.