Exchange & Return Policy
We understand that things don't always go according to plan, and when they don't, we're here to help. We stand behind the products we offer, and if something doesn’t work out, we’re committed to making it right! Our goal is to ensure you have the best experience possible.
Order Cancellations:
Please note, we are unable to accept order cancellations beyond 24 hours from the time of purchase.
Exchanges & Returns:
If your order didn’t meet your expectations, we’re happy to assist with an exchange or return within 30 days of delivery. You can choose one of the following options for your return:
- Exchange
- Store Credit
- Refund
Important Information:
- Exchanges and returns are available only for orders placed within the United States.
- The return or exchange request must be made within 30 days of delivery, and we will honor the date of your initial contact. So, no need to worry if you don't hear from us right away within that time frame.
- A restock and processing fee of $10 will be deducted from the refund or store credit amount.
Exclusions:
The following items are NOT eligible for exchange or return:
- Custom items (e.g. bridal designs)
- Made-to-order items (e.g. Maria Consuelo Designs 14k gold jewelry)
- Clearance or archive sale items
- Items marked as "Final Sale"
- International orders
Eligibility Criteria:
To qualify for an exchange or return, the following conditions must be met:
- The item must be in its original condition: unworn, unused, with tags attached, and in the original packaging.
- Please inspect your order upon delivery and notify us within 3 days if the item is damaged, defective, or if there is an error with your order.
To start the process, please e-mail us at service@cadenacollective.com and allow 3 business days for a response. If your request is approved, you will receive a shipping label via email. All items must be dropped off at your nearest USPS office within 7 business days of receiving a return label. A return fee of $10 will be deducted from the refund or store credit amount.
To start the process, please e-mail us at service@cadenacollective.com and allow 3 business days for a response. If your request is approved, you will receive a shipping label via email. All items must be dropped off at your nearest USPS office within 7 business days of receiving a return label. A return fee of $10 will be deducted from the refund or store credit amount.
- Custom items (i.e. bridal designs)
- Made-to-order items (i.e. 14k gold jewelry)
- Clearance or archive sale items
- Items marked as "Final Sale"
- International sales
In order to be eligible for an exchange or return the following conditions must be met:
- The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
- Please inspect your order within 3 days of delivery and notify us immediately if the item is damaged, or defective, or if there is an error in your order.
- Custom items (i.e. bridal designs)
- Made-to-order items (i.e. 14k gold jewelry)
- Clearance or archive sale items
- Items marked as "Final Sale"
- International sales
In order to be eligible for an exchange or return the following conditions must be met:
- The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
- Please inspect your order within 3 days of delivery and notify us immediately if the item is damaged, or defective, or if there is an error in your order.
- Exchanges are subject to stock availability.
- Shipping and handling fees will not be refunded.
- No exchanges or returns will be accepted after 30 days of delivery. Requests will be honored based on the date of inquiry. If you are unable to meet this suspense, please reach out to us at service@cadenacollective.com.
- Damages and manufacturing defects must be reported within 3 days of delivery.
- The returned item must be in new condition. If it is soiled or damaged, it will NOT be approved.
- Store credit or refunds will be processed once the item has been returned.
- The refund will be processed according to your bank institution and takes about 3-5 business days to appear back in your account.
- Custom-made, special edition, clearance, personalized, or any item that is marked non-returnable or final sale are NOT eligible.
- Exchanges are subject to stock availability.
- Shipping and handling fees will not be refunded.
- No exchanges or returns will be accepted after 30 days of delivery. Requests will be honored based on the date of inquiry. If you are unable to meet this suspense, please reach out to us at service@cadenacollective.com.
- Damages and manufacturing defects must be reported within 3 days of delivery.
- The returned item must be in new condition. If it is soiled or damaged, it will NOT be approved.
- Store credit or refunds will be processed once the item has been returned.
- The refund will be processed according to your bank institution and takes about 3-5 business days to appear back in your account.
- Custom-made, special edition, clearance, personalized, or any item that is marked non-returnable or final sale are NOT eligible.
FAQ's
Refunds are issued to the original method of payment once we receive the item and conduct quality control. The amount will reflect a $10 processing and re-stocking fee. The refund will be reflected between 3-5 business days depending on your bank institution.
Refunds are issued to the original method of payment once we receive the item and conduct quality control. The amount will reflect a $10 processing and re-stocking fee. The refund will be reflected between 3-5 business days depending on your bank institution.
Store credit is issued via gift card once we receive the item and conduct quality control. The amount will reflect a $10 processing and re-stocking fee. Once store credit is issued is it available for immediate use. Customer will have one year from date issued to use the store credit before it expires.
Store credit is issued via gift card once we receive the item and conduct quality control. The amount will reflect a $10 processing and re-stocking fee. Once store credit is issued is it available for immediate use. Customer will have one year from date issued to use the store credit before it expires.
If your order arrives damaged or defective, please notify us within 3 days of delivery. To report an issue, contact us at service@cadenacollective.com, and we will respond within 2-3 business days. If you do not receive an immediate response, rest assured that your inquiry is important to us, and we will address it as soon as possible.
If your order arrives damaged or defective, please notify us within 3 days of delivery. To report an issue, contact us at service@cadenacollective.com, and we will respond within 2-3 business days. If you do not receive an immediate response, rest assured that your inquiry is important to us, and we will address it as soon as possible.