We’re a US-based company, and all our designs are priced in US dollars (USD). Your bank or payment provider may apply a currency conversion fee for international orders. Prices reflect the work and talent that go into every creation, and ensure that all talent is paid fairly.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and Shop Pay. All transactions are processed securely. Please note that all prices are listed in US dollars (USD), and your bank may apply a currency conversion fee for international orders.

Yes! We occasionally offer promotions and discount codes. The best way to stay in the loop is to sign up for our newsletter and follow us on social media. You can also earn rewards points through our Cadena Rewards program — see the Cadena Rewards section below for details.

It depends on the item! Because we carry handmade and small-batch designs, some pieces are truly one-of-a-kind and may not be available again. However, many items do get restocked. We recommend signing up for restock notifications directly on the product page so you’re the first to know. You can also email us at service@cadenacollective.com to ask about a specific item.

We’re happy to help with modifications — such as a size or color change — before your order has been processed. Simply email us at service@cadenacollective.com with your order number and your request.

To cancel an order, please submit your request within 24 hours of placing it. Items marked as Final Sale cannot be canceled under any circumstances. After an order has been processed or shipped, we are unable to make changes—but our Exchange & Return Policy may still offer options.

If you need to update your shipping address, please contact us as soon as possible at service@cadenacollective.com with your order number and the correct address. We will do our best to make the change before your order is processed. Once an order has shipped, we are unable to modify the delivery address.

Yes! Each product page includes sizing information specific to that item. Because we work with a variety of independent brands and artisans, sizing can vary between designers — we always recommend checking the individual product’s size guide before ordering. If you’re between sizes or unsure, feel free to email us at service@cadenacollective.com, and we’ll be happy to help you find the right fit.

Because many of our pieces are handmade by independent artisans using specialty materials, we recommend following the care instructions on each item’s label closely. When in doubt, hand washing in cold water and laying flat to dry is the safest approach for most garments. Treating your pieces with care helps them last longer — which is at the heart of our slow fashion values!

We typically offer customizations only for made-to-order bridal designs and select special-occasion designs. Unfortunately, at this time we're unable to process other custom requests — but if you’re unsure, don’t hesitate to reach out! We’re happy to discuss what’s possible. Please email us at service@cadenacollective.com.

Yes, we offer international shipping, including APO/FPO addresses. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cadena Collective is not responsible for these charges — they are your responsibility as the customer. If you have specific questions, please email us at service@cadenacollective.com.

All orders are shipped within three to five business days using the United States Postal Service. This does not apply to pre-ordered or custom-made products. You will receive a tracking number once your order has shipped. If you are on a short timeline or concerned about a delivery date, please email us at service@cadenacollective.com, and we’ll be happy to assist with shipping options.

We want to make sure you have your piece in time for your special occasion! While we cannot guarantee delivery dates due to carrier timelines, we’re happy to help you plan. Email us at service@cadenacollective.com with your event date, and we’ll advise on the best shipping option and let you know if your timeline is feasible. We recommend ordering as early as possible, especially for custom or made-to-order bridal designs.

We typically offer customizations only for made-to-order bridal designs and select special-occasion designs. Unfortunately, at this time we're unable to process other custom requests — but if you’re unsure, don’t hesitate to reach out! We’re happy to discuss what’s possible. Please email us at service@cadenacollective.com.

Navidium is an optional shipping protection service available at checkout. For a small fee, it covers your order if it’s lost, stolen, or damaged in transit. We highly recommend opting in, especially for international orders. If you opted out and experience an issue with your delivery, we are unfortunately unable to offer compensation or replacement.

Once your order is transferred to the shipping courier, we have limited control over the package. We encourage customers to opt into Navidium Package Protection at checkout, which covers your order if it is lost, stolen, or damaged in transit. If you opted out of this protection and your package has been lost or stolen, we are unfortunately unable to assist with compensation or replacement.

Any damage must be reported within 3 days of delivery. If your order arrived defective or damaged, please email us at service@cadenacollective.com with your order number, a description of the issue, and clear photos showing the damage. If you opted into Navidium Package Protection at checkout, we’ll handle your claim fully. If you did not opt in, our options may be limited — but we will always do our best to make things right.

We know this is stressful! Couriers sometimes mark packages as delivered a day or two early. Please wait 3 business days, check with neighbors and household members, and verify your shipping address. Check the tracking history on the courier’s site for any additional details. If it still hasn’t arrived after 3 business days, please contact us at service@cadenacollective.com, and we’ll help investigate.

We offer exchanges and returns on eligible U.S. domestic orders. To learn more about our terms and conditions, please read our Exchange & Return Policy.

Please note the following items are NOT eligible for exchange or return:

• Custom items (i.e. bridal designs)
• Made-to-order items (i.e. 14k gold jewelry)
• Clearance or archive sale items
• Items marked as “Final Sale”
• International sales

We understand that things don’t always go according to plan, and when they don’t, we’re here to help. We stand behind the products we offer, and if something doesn’t work out, we’re committed to making it right! Products are eligible for exchange, store credit, or refund for up to 15 days following the delivery date.

If your item is eligible, visit our Returns Portal to start the process. Please read our Exchange & Return Policy before proceeding. Please note that a $11 handling fee applies; however, if you opted into our returns coverage at checkout, this fee is automatically waived.

Once your return is received and inspected, refunds and store credits are typically processed within 15 business days. You will receive an email confirmation once your return has been processed. Please note that it may take additional time for your bank to post the refund to your account.

Once you receive your return shipping label, please drop off your parcel within 15 days.

Due to the artisanal nature of our products, we may occasionally run out of stock. In this case, we can assist with an exchange for another item, store credit, or a refund.

Please note the following items are NOT eligible for exchange or return:

• Custom items (i.e. bridal designs)
• Made-to-order items (i.e. 14k gold jewelry)
• Clearance or archive sale items
• Items marked as “Final Sale”
• International sales

Cadena Rewards is our loyalty program designed to give back to our community! Every time you shop, engage with us on social media, or refer a friend, you earn points that can be redeemed for discounts and perks. It’s our way of saying thank you for being part of the Cadena familia.

There are several ways to earn points:

• Sign up for an account — 150 points
• Place an order — 5 points for every $1 spent
• Follow us on Instagram — 50 points
• Like us on Facebook — 50 points
• Celebrate a birthday — 200 points
• Refer a friend — earn a $20 off coupon when your friend makes their first purchase (they also receive $20 off!)

You can redeem your points in the following ways:

• 10% off — 1,000 points
• Free shipping — 1,000 points
• Order discount — 100 points = $1

To redeem your rewards, simply log in to your account and visit the Rewards section to apply your points at checkout.

When you refer a friend to Cadena Collective, they receive a $20 off coupon on their first purchase — and you receive a $20 off coupon once they complete their purchase. It’s a win for everyone! You can find your unique referral link in your account under the Rewards section.

We’re a small, dedicated team, and currently provide support exclusively through our website chat, contact form, or by email at service@cadenacollective.com. You can expect a response within three business days. We're always happy to assist with any questions or concerns

At this moment, we do not have a physical store and only sell through our online marketplace. However, we attend pop-up events on occasion — follow us on social media to stay in the loop!

We’re an online business made up of a small team, and we currently do not have the resources to staff phone support. Rest assured, we’re just as reachable by email at service@cadenacollective.com or through our contact form, and we work hard to respond within 3 business days.

Cadena Collective is a curated marketplace featuring handmade and small-batch pieces from independent brands and artisans across the U.S. and Latin America. We believe in slow fashion, ethical labor, and brand transparency — every partner we work with shares those values. When you shop with us, you're not just buying a product; you're supporting makers who pour talent and intention into every creation.

We are a marketplace of various brands, small businesses, and artisans from the U.S. and Latin America. We actively build relationships with the partners we want to work with — sometimes six months to a year before we onboard them to Cadena. This allows us to learn more about the brand and create rapport with them. It is important to us that we have shared values regarding slow fashion, sustainable practices, inclusivity and diversity, brand transparency, ethical pay and labor practices, and more!

When we find a brand that aligns with our values, we schedule a meeting to discuss our work at Cadena, learn about their brand in detail, and discuss production practices, materials, and philosophy. We then work together to draft a customized onboarding strategy to help them grow through our platform.

If you’re interested in joining our Cadena familia, please reach out to us at info@cadenacollective.com.

Sustainability is at the core of everything we do at Cadena. We partner exclusively with brands and artisans who share our values around slow fashion, ethical labor practices, and transparent production. Every partner goes through a careful vetting process — sometimes taking up to a year — to ensure their materials, practices, and philosophy align with ours. When you shop with Cadena, you’re investing in pieces made with intention and care.