I have the wrong size, can I exchange it for another?
Yes! For an exchange we ask that you reach out to us within 15 days of receiving an item so we can began the process. We'll provide you with a return label, and upon receiving the item we will send you what you select to exchange it for.
Do you offer refunds?
No, we do not but we have are happy to offer an exchange or store credit.
How do I care for clothing items?
It is recommended that you hand wash garments and air dry under shade. Do not use chlorine, and do not mix with other garments.
Why did I only received part of my order?
Cadena Collective is co-owned by two sisters that live in San Antonio, Texas and Miami, Florida. This means your order may come from one location, or be split among both. We are working to condense this process! If you have any questions about your order send us a message at firstname.lastname@example.org.
When will I receive my order?
All orders are shipped within three to five business days using the United States Postal Service. This does not apply to pre-order or custom made products. You should receive a tracking number once your order has been shipped.
How much does shipping cost?
To help keep your costs low, all of our domestic shipping is a flat rate of $5. International shipping is a flat fee of $10.
Do you offer gift packaging?
Yes, we can customize gift packages at no additional fee. Please let us know in the comment section at check out.
Do you ship internationally?
YES! If you have specific questions please e-mail us at email@example.com.