Do the artisans and partners get paid fairly?
We firmly believe in fair and ethical pay; so what does mean to us? This means anyone we work with sets the price based on multiple factors ranging from talent, artisinal skill, difficulty, demand, and more. With any change in these factors prices can fluctuate, but it will all be in the power of the makers.
On average we have a 30-40% up-mark that is divided to cover different costs to keep our business functioning such as: import shipping tarrifs, warehouse and administrative costs, marketing and advertising fees, and staff payroll. We are transparent about any up-marks with the individuals we work with and do not proceed unless our partners are in agreeance with our pricing model. Our partners will earn between 60-70% of each sale and will not incur any extra costs. We maintain an open line of communication to make sure that artisans and brands are satisfied with their partnership with us. We strive to make sure that all of our partners feel supported and happy with their experience.
In addition to providing a virtual platform for our partners, we also provide free marketing support (images and video), access to specific demographic data about our customers, design feedback, and more. Our goal is for our partners to grow and support them in any of their business endeavors.
How do you source products?
We are a marketplace of various brands, small businesses, and artisans from the U.S. and Latin America. We actively build relationships with the partners we want to work with - sometimes six months to a year before we onboard them to Cadena. This allows us to learn more about the brand and create rapport with them. It is important to us that we have shared values regarding slow fashion, sustainable practices, inclusivity and diversity, brand transparency, ethical pay and labor practices, and more!
When we find a brand that aligns with our values, we schedule a meeting and discuss the work we do at Cadena and how we run as a business. We also learn about their brand in detail and discuss their production practices, materials used, the philosophy behind their brand, and more. Finally, we work with them to draft a plan to onboard them and create a customized strategy to meet their goals and grow their business through our platform.
Communication and trust are key as we are dedicated to helping brands grow, whether it’s through strategies such as content marketing and social media management or simply by providing feedback on design and specific customer demographic information. The possibilities are endless!
If you're interested in joining our Cadena familia please reach out to us at firstname.lastname@example.org
Can you make a custom design for a special event?
Currently, we are only able to offer custom orders for pre-orders of bridal and special occasion designs. The customization is exclusively for sizing—not the design itself. If a bride has a special request for minor changes in the design the request will be discussed by the design team.
Unfortunately at this time, we are not able to process any other custom requests, but if you're looking for something specific let us know and we'll point you in the right direction. Please e-mail us at: email@example.com.
Are your prices in dollars or pesos?
We're a US-based company and all our designs are priced in dollars. We work with various brands and artisans that create one-of-a-kind handmade pieces. The prices reflect the work and talent that go into every creation, and ensure that all talent is paid fairly.
Can I cancel my order?
As a small business every sale affects, big or small, this is why we do not accept cancelations after 24 hrs.
I have the wrong size, can I exchange it for another?
Yes! For an exchange we ask that you reach out to us within 15 days of receiving an item so we can began the process. To learn more about how to start this process look here.
Do you offer refunds?
No, we do not but we have are happy to offer an exchange or store credit.
How do I care for clothing items?
It is recommended that you hand wash garments and air dry under shade. Do not use chlorine, and do not mix with other garments.
When will I receive my order?
All orders are shipped within three to five business days using the United States Postal Service. This does not apply to pre-order or custom made products. You should receive a tracking number once your order has been shipped.
If you are concerned about a date and are on a short timeline we are happy to assist and provide shipping options--please e-mail us at firstname.lastname@example.org.
How much does shipping cost?
To help keep your costs low, all of our domestic shipping is a flat rate of $6. International shipping is a flat fee of $20.
Do you offer gift packaging?
Yes, we can customize gift packages at no additional fee. Please let us know in the comment section at check out.
Do you ship internationally?
YES! If you have specific questions please e-mail us at email@example.com.