We're a US-based company and all our designs are priced in dollars. We work with various brands and artisans that create one-of-a-kind handmade pieces. The prices reflect the work and talent that go into every creation, and ensure that all talent is paid fairly.

We are a marketplace of various brands, small businesses, and artisans from the U.S. and Latin America. We actively build relationships with the partners we want to work with - sometimes six months to a year before we onboard them to Cadena. This allows us to learn more about the brand and create rapport with them. It is important to us that we have shared values regarding slow fashion, sustainable practices, inclusivity and diversity, brand transparency, ethical pay and labor practices, and more!

When we find a brand that aligns with our values, we schedule a meeting and discuss the work we do at Cadena and how we run as a business. We also learn about their brand in detail and discuss their production practices, materials used, the philosophy behind their brand, and more. Finally, we work with them to draft a plan to onboard them and create a customized strategy to meet their goals and grow their business through our platform.

Communication and trust are key as we are dedicated to helping brands grow, whether it’s through strategies such as content marketing and social media management or simply by providing feedback on design and specific customer demographic information. The possibilities are endless!

If you're interested in joining our Cadena familia please reach out to us at info@cadenacollective.com

We firmly believe in fair and ethical pay; so what does mean to us? This means anyone we work with sets the price based on multiple factors ranging from talent, artisinal skill, difficulty, demand, and more. With any change in these factors prices can fluctuate, but it will all be in the power of the makers.

On average we have a 30-40% up-mark that is divided to cover different costs to keep our business functioning such as: import shipping tarrifs, warehouse and administrative costs, marketing and advertising fees, and staff payroll. We are transparent about any up-marks with the individuals we work with and do not proceed unless our partners are in agreeance with our pricing model. Our partners will earn between 60-70% of each sale and will not incur any extra costs. We maintain an open line of communication to make sure that artisans and brands are satisfied with their partnership with us. We strive to make sure that all of our partners feel supported and happy with their experience.

In addition to providing a virtual platform for our partners, we also provide free marketing support (images and video), access to specific demographic data about our customers, design feedback, and more. Our goal is for our partners to grow and support them in any of their business endeavors.

Currently, we are only able to offer custom orders for pre-orders of bridal and select special occasion designs. The customization is exclusively for sizing—not the design itself. If a bride has a special request for minor changes in the design the request will be discussed by the design team.

Unfortunately at this time, we are not able to process any other custom requests, but if you're looking for something specific let us know and we'll point you in the right direction. Please e-mail us at: service@cadenacollective.com.

Yes, we offer international shipping to include APO/FPO addresses. Please note, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cadena Collective is not responsible for these charges if they are applied and are your responsibility as the customer.

If you have specific questions please e-mail us at service@cadenacollective.com.

All orders are shipped within three to five business days using the United States Postal Service. This does not apply to pre-order or custom made products. You should receive a tracking number once your order has been shipped. 

If you are concerned about a date and are on a short timeline we are happy to assist and provide shipping options--please e-mail us at service@cadenacollective.com.

Once an order is processed for shipment and it is transferred to the shipping courier, we have no control over the package.

We encourage customers to opt in to Navidium Package Protection offered upon check-out; this will provide coverage should a package be lost, stolen, or damaged in transit. If you opt-out of shipping protection and your package has been lost, stolen, delayed, or damaged, we are not able to assist with compensation or replacement of your order.

For items that were not delivered but were marked as delivered, we ask that you wait seven days. We have found that couriers often mark parcels as "delivered" prematurely, and the package typically arrives a day or two later.

Additionally, please follow the tracking history from the courier's site in detail and make sure the shipping address you submitted is correct.

We encourage you to inspect your surroundings and check in with all household members. Additionally, we ask that you check with your neighbors as well.

We offer refunds on eligible U.S. Domestic orders. To learn more about our terms and conditions please read our Exchange & Return Policy.

To start the process, please fill out this exchange/return form and allow 3 business days for a response. If your request is accepted, you will receive a shipping label via email. All items must be dropped off at your nearest USPS office within 7 business days of receiving a return label. A restock and processing fee of $10 will be deducted from the refund or store credit amount.

The following items are NOT eligible for exchange or return:

• Custom items (i.e. bridal designs)
• Made-to-order items (i.e. 14k gold jewelry)
• Clearance or archive sale items
• Items marked as "Final Sale"
• International sales

In order to be eligible for an exchange or return the following conditions must be met:

1. The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
2. Please inspect your order within 3 days of delivery and notify us immediately if the item is damaged, or defective, or if there is an error in your order.

Per our policy any damage must be reported within 3 days of delivery. If your order arrived and you find it to be defective or damaged please fill out the followingformand submit photos.

Due to the artisanal nature of our products we may run out of stock of items. In this case, we can assist with store credit or a refund.

The note following items are NOT eligible for exchange or return:

• Custom items (i.e. bridal designs)
• Made-to-order items (i.e. 14k gold jewelry)
• Clearance or archive sale items
• Items marked as "Final Sale"
• International sales

At this moment we do not have a physical store and only sell through our online marketplace. However, we attend pop-up events on occasion so follow us on our social to stay in the loop!

We are a team of 2 and work to provide a response as soon as possible! We respond within 3 business days, however, if time has passed we encourage you to follow up with us.

We do not have a customer service phone number because we are an online business made up of a team of 2. We do not have the resources to staff a call center and provide phone support for our customers at this time.

If you have any questions or concerns about your order, please feel free to email us at service@cadenacollective.com. Additionally, you can reach us via our site's contact form.

Please note, we respond within 3 business days. We are a team of 2 and work to provide a response as soon as possible!